Frequently Asked Questions
Everything you need to know about our unique artisan collections.
How are your products made?
All items at ArtistGifts are either handcrafted by independent artisans or curated from boutique workshops that prioritize traditional craftsmanship and high-quality materials.
What are your shipping times?
Most orders are processed within 2-3 business days. Standard shipping typically takes 5-7 business days, while custom or made-to-order art pieces may require additional time as specified on the product page.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery estimates for international orders are calculated at checkout based on your specific location.
What is your return policy?
We want you to love your purchase. If you are not satisfied, you can return unused items in their original packaging within 30 days of delivery for a full refund or exchange.
How do I track my order?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.
Are the items insured during shipping?
Yes, all fragile art pieces and high-value orders are fully insured during transit to ensure they arrive in perfect condition. If an item arrives damaged, please contact us immediately.